We want all our pupils to know that over holiday times, there is help and support if you need it.
We have created a safe space with the names and links to various organisations that you can visit if you need support, are having difficulties, or just need someone to talk to.



Contact  Detail  Detail 
One Point  Advice and practical support across all aspects of family life.  Telephone: 03000 261 111
Website: One Point
Facebook: One Point County Durham on Facebook 
Education and SEND Support  Support for children with SEND  Telephone: 03000 263 333
Email: epsdurham@durham.gov.uk
Website: SEMH services 

Humankind Horizon Young Adult Carers Service 

Supporting young adult carers aged 14-25  Telephone: 01325 731 160
Website: Humankind –info@humankindcharity.org.uk 
Humankind LGBT North East  Health and Wellbeing support for LGBT young people (15-24 years) 
Humankind  Drug and alcohol support  03000 266666:  Option 1 for Durham, option 2 for Peterlee and Option 3 for Bishop Auckland. 
Investing in Children  A children’s right organisation, creating spaces to be heard.  Email: info@investinginchildren.net
Website: Investing in Children 
Rollercoaster Parent Support  Helping parents to support children with mental health issues  Telephone: 07415 380 040
Email: wendy@rollercoasterfs.co.uk
Facebook: Roller Coaster Parent Support on Facebook 
County Durham Together Hub  Help when self-isolating/how to volunteer.  Telephone: 03000 260 260
Email: communityhub@durham.gov.uk
Website: Get help if you’re self-isolating 
CAMHS – single point of access  Community mental health teams for children.  Telephone: 03001 239 296
Website: CAMHS – single point of access 
TEWV – crisis line  24/7 service for people experiencing a mental health crisis.  Telephone: 08000 516 171 
Stronger Families   Working with County Durham families who’d like support with any problems or difficulties they may be having.  Families Information Service.  

Telephone:  03000 26 99 95 or email:fis@durham.gov.uk 



Special Educational Needs and Disability Information Advice and Support Service (County Durham) 

03000 267 007
03000 267 003 
The Bridge 

Supporting young carers 

Family Action c/o Butterwick Hospice
Woodhouse Lane
Bishop Auckland
County Durham DL14 6JU Phone: 0191 383 2520
Email: durhamyoungcarers@family-action.org.uk  



Concerns: report or refer an individual who they feel is vulnerable to radicalisation. 

0191 375 2234 




National Youth Advocacy Service (NYAS) 


Independent Advocacy Service for children young people and vulnerable adults:  All LAC, foster care   07395 285 498
08088 081 001 
FRANK  Drugs support  Live web chat and confidential advice 

0300 123 6600
SMS: 82111 

Refuge  Support for women and children experiencing violence:  DV, sexual, FGM, …  Freephone 24 hour helpline: 0808 2000 247
Enquiries: 0207 395 7700 
Young Minds  Mental Health Support for parents and young people  Parents worried about a child: call 0808 802 5544 

Young person needing support: text YM to 85258 

Barnardos  Supporting families and vulnerable young people. 

Locally have the following support: 

  • CSE 
  • Domestic Abuse 
  • Therapeutic 


Address: Osprey House, Kingfisher Way. Silverlink Business Park. North Tyneside, NE28 9NX
Telephone: 0191 293 1400 Fax: 0191 293 1401 
Childline  Free, private confidential service for young people  0800 1111 


Kooth  Online mental well-being support  kooth.com 
The Children’s Society  Fighting child poverty and neglect. Keeping children safe. 

  • SCARPA: safeguarding young people at risk of sexual exploitation 
  • My Voice Programme: supporting young people’s emotional resilience in schools 
  • Migrant Advice Project: supporting EU citizens to gain settled or presettled immigration status in the UK 


Phone: 0161 763 2170 

Email: northofengland@childrenssociety.org.uk or rob.jackson@childrenssociety.org.uk (North of England Area Director)